At Illumida, we are committed to upholding the highest standards of privacy and confidentiality in accordance with the ethical guidelines set forth by the Board of Counsellors (Malaysia) Code of Ethics and the Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines our practices concerning the collection, use, and protection of your personal information.

1. Collection of Personal Information

We collect personal information to provide effective guidance and support services. This may include:

• Personal Identification Details: Name, contact information, date of birth, and other relevant identifiers.
• Health and Well-being Information: Details pertinent to your mental and physical health that are necessary for providing tailored guidance.
• Session Records: Notes and observations from our consultations to monitor progress and ensure quality service.
• Payment Information: Details required to process payments for our services.

2. Use of Personal Information

Your personal information is utilized solely for the following purposes:

• To deliver personalized guidance and support services.
• To maintain accurate records of consultations.
• To process payments and manage billing.
• To communicate with you regarding appointments, service updates, or relevant resources.
• To comply with legal obligations and ethical standards as outlined by Malaysian counseling regulations.

3. Confidentiality and Disclosure

In line with Section B of the Board of Counsellors (Malaysia) Code of Ethics, we uphold strict confidentiality of all client information. Your information will not be disclosed without your explicit consent, except in the following circumstances:

• Risk of Harm: If there is a clear and imminent risk of serious harm to yourself or others, we may disclose necessary information to prevent harm.
• Legal Requirements: If disclosure is mandated by law or court order.
• Abuse or Neglect: If there is reasonable suspicion of abuse or neglect involving a vulnerable individual, such as a child or elderly person, we are obligated to report to the appropriate authorities.